Flamingo SRM : SRPOST Co., Ltd.

SCC Customer Service Management Solution

Intellectualized phone call consultation services
that optimize client work processes. We provide environment that is flexible in terms of system expansion
and connection with process-based module construction.
It facilitates reception and management of phone consultations
in client companies and enables softphone management
(dialing/answering/forwarding, etc.),
customer information management and consultation history management.

Why is customer contact management necessary?

Different consultant for
every visit/call · Different consultants
   assigned for every single visit
· There may be inconvenience
   of re-explaining the details if the
   consultation is ongoing
   (no continuity)
Change of occupation/
eresignation of consultants · Change of occupation or
   resignation of consultants due
   to pregnancy, child care,
   health issues, etc.
· In the case where resignation is
   inevitable due to the relocation of
   the company
Absent/unmanaged response
manual that consultants
can refer to · Existence of infrastructure (IPX,
   CTI, Recording, etc.), Absence of
   consultant reference system
· Consultants take responsibility for
   complaints on the quality of
   consultation of customers.
No outcome/management
environment regarding
consultation
(in the manager point of view) · Difficult to check improvement
   points due to lack of digitization of
   performance (number of visitors
   and phone reception) data
   management, trend analysis,
   performance analysis and analysis
   on customer reception effect

Smart Customer Center Flow Chart Smart Customer Center, a call center consultation solution, improves the quality of customer service and minimizes customer grievances.

System concept map System building plan may vary according to the client’s environment.

Sales Inquiry

SRPOSTtries its best to always
deliver quick and accurate information.

The person in charge of product and service inquiries is as follows.

+82-70-4355-6379

Person in charge : Angelina Khodotova (Assistant Manager)
lina@srpost.co.kr

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Personal information is secured safely and is not used for a separate purpose.

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SRPOST(hereinafter referred to as ‘ company ) value your personal information and comply with the laws regarding "Promoting information and Information protection".

The company uses the Privacy Policy to inform you of what your personal information is being used and how it is being taken to protect your privacy.

The company will notify you via the website notification (or individual notice) when amending the privacy policy.
※ This policy will commence on 1 March 2017.

Personal information items collected
The company collects the following personal information for product consultation, sales, etc.
- Collection items : Name, e-mail, contacts, company name, etc.
- Procedure for collecting personal information : Homepage (Product Instroduction download page)

Collection and utilization of personal information
The company utilizes the collected personal information for the following purposes :
- Consulting and Sales on Offerings of Product Services

Personal information retention and utilization period
The company shall promptly destroy the information without delay after the acquisition of the personal information collection and utilization.

Consent to Privacy Statement

Solution

A corporation that makes software that clients need

Sales Inquiry

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