Flamingo SRM : SRPOST Co., Ltd.

Flamingo SRM IT Service Request Management Solution

Management of internal client-oriented IT service and
information system life cycle Provides flexible service environment that can induce self-processing of simple
questions and answers on provision of necessary software when replacing
PCs, introduction of installation method, groupware setup, troubleshooting
manuals, guides on IP transfer and turnover, reception and handling of the SR
regarding errors and improvement on application system, module configuration.
Easy performance management and customization process.

Why is service request management needed?

PC Replacement (Format)
required S/W, IP, IDD · Where are the programs, such as a
   document, groupware, security,
   virus, encryption, etc. and how are
   they installed?
· How can one request for
   information, such as IP, network
   connection,when a new server is
   about to be brought in or be
   placed?
Changes in members of the
organization such as
recruitment/turnover,
resignation, etc. · Where is the manual for the system
   that I will manage?
· To whom should I deliver
   inconvenience/improvement/error
   problems of the operation system?
· Has anyone already asked the same
   question?
SR Request/Processing/Result
Feedback · To whom the requested matter
   was delivered and how is it being
   handled?
· I wish a particular function
   to be added.
   Will my request be considered?
No proof of work results
/process improvement
(managerial perspective) · How can we be sure
   about the elements
   (functions and systems)
   that the employees truly need?
· Is there any material
   on the system usage rate
   and improvement effects?

Flamingo SRM Flow Chart Solution for the system introduction/development/operation/management
that utilizes existing information, such as past processing records.

System concept map Customization of service to the existing environment is available.

Sales Inquiry

SRPOSTtries its best to always
deliver quick and accurate information.

The person in charge of product and service inquiries is as follows.

+82-70-4355-6379

Person in charge : Angelina Khodotova (Assistant Manager)
lina@srpost.co.kr

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Personal information is secured safely and is not used for a separate purpose.

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SRPOST(hereinafter referred to as ‘ company ) value your personal information and comply with the laws regarding "Promoting information and Information protection".

The company uses the Privacy Policy to inform you of what your personal information is being used and how it is being taken to protect your privacy.

The company will notify you via the website notification (or individual notice) when amending the privacy policy.
※ This policy will commence on 1 March 2017.

Personal information items collected
The company collects the following personal information for product consultation, sales, etc.
- Collection items : Name, e-mail, contacts, company name, etc.
- Procedure for collecting personal information : Homepage (Product Instroduction download page)

Collection and utilization of personal information
The company utilizes the collected personal information for the following purposes :
- Consulting and Sales on Offerings of Product Services

Personal information retention and utilization period
The company shall promptly destroy the information without delay after the acquisition of the personal information collection and utilization.

Consent to Privacy Statement

Solution

A corporation that makes software that clients need

Sales Inquiry

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