Last week SRPOST has presented an initiation report at the Seoul Metropolitan Government after recently obtaining a contract on maintenance and upgrading the civil complaint system at the response centre.

As highlighted by SRPOST's CEO, Mr Oh Chang Yong, the system daily receives 7,000 civic reports and hence boasts an incomparably vast amount of knowledge data. It also means that system should provide various smart functions to help public servants beat such workload.

Seoul city's civil complaint system, also known as Eungdapseo, uses AI and Big Data analysis to analyze trends and effectively respond to urgent or danger-related civil complaints. System's cluster analysis checks cases of a great amount of similar civil complaints: monitoring of such cases may point out one sudden problem, noted by several citizens.

To decrease workload, the system also automatically categorizes civic reports and provides recommendations of the relevant department and a model answer based on similar past responses.

PM and SRPOST family member, Ms Jeon, mentioned that the goal is not only to derive meaningful information through the system but also to provide a useful platform for public servants to effectively handle civic reports. SRPOST's CEO also noted that, while maintaining the versatility of the analysis technologies, our team will contribute to the system's differentiation among similar solutions.

As a part of differentiation strategy, SRPOST recently won in a bid for learning data construction project, supported by NIA (National Information Society Agency). Through this initiative, SRPOST's team will implement learning data-based civil service, powered by computer vision technologies, thus bringing paradigm shifts in the local civil complaint solution.